About our booking service
Email book@relieved.uk with your booking reference and what happened. We acknowledge within 2 working days and aim to give you a full reply within 10 working days. If it takes longer we'll tell you why and when to expect an answer.
If you're not happy with our reply, say so and a director will review it. We'll give you a final response within a further 10 working days.
About your dental treatment
The practice that treated you is responsible for your clinical care. Every practice must have its own complaints procedure; ask them for it, or write to the practice manager.
If the practice doesn't resolve it, the Dental Complaints Service offers free, independent help with complaints about private dental care. Call 020 8253 0800.
Concerns about a clinician's fitness to practise go to the General Dental Council. Concerns about the safety of a practice go to the Care Quality Commission.
About your data
See our privacy notice. You can also contact the Information Commissioner's Office at ico.org.uk.
About a payment
Refund rules are in our cancellations and refunds policy. If you think a charge is wrong, email us first; we can usually sort it the same day.
Who we are
Relieved is a trading name of AUXO Holdings Ltd, registered in England and Wales, company number 13751703. Registered office: Unit 7 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham NG12 4DG.
Contact: book@relieved.uk